On July 11, the Moment 3 Windows 11 update (KB5028185) was released with a variety of new features and patches. However, much like the past few Windows 11 updates we've discussed in previous articles, there have still been major ongoing issues affecting systems.
With the most recent Moment 3 update, users are experiencing issues where they will receive a Blue Screen of Death (BSOD) and constant device crashes when attempting to install and run the update. This is an issue causing difficulty with performance memory and resulting in crashes.
Most recently, Patriot technical support has investigated the bug and found that this bug is still causing performance issues for all types of DRAM, regardless of controller or brands (both Viper and otherwise).
As a result, based on technical support investigation, there is a current two-step solution our technical support staff can recommend for users experiencing SSD speed issues:
1. Testing DRAM via memtest86+
A. In cases of crashes or freezes due to Moment 3, testing DRAM to ensure your system is functioning normally is a crucial step.
B. In order to test your DRAM, Patriot technical support has recommended utilizing the free open-source software Memtest86+. In order to access Memtest86+, please visit their page here and follow their instructions to test DRAM.
2. Uninstall the Moment 3 Update
A. If all systems are normal after testing, this is the recommended time to uninstall the Windows 11 Moment 3 Update due to no solutions directly published from Microsoft yet.
B. In order to uninstall the Moment 3 update from your system, go to Settings > Windows Update > Update history > Uninstall updates and selecting “Security Update" (known as KB5028185).
C. If issues persist after uninstalling the Moment 3 update, please visit Patriot Memory's technical support page. Once Microsoft has found and announced a solution, Patriot staff will make an announcement regarding this.